Frequently asked questions

Before reaching out to our support team, you can check if your question has already been answered before.

General questions

Yes. DICOM images can be imported into AudaxCeph.

Yes. Reports can be exported in PDF format.

Yes. All versions of MS Excel from 2003 on, can be used for Excel exports....

Yes. Any radiograph can be filtered with tools that are available in Analysis ribbon under Edit. You can also Edit the picture with the 3rd party software and save it under the same name.

Yes. AudaxCeph can be translated into any language using latin, cyrillic or other alphabet using transtation set. Please contact us about your wishes and needs.

Yes. Any number of analyses can be superimposed.

Yes. AudaxCeph can be connected to any patient records software through a bridge. For further information about the bridge please consult the Documents section.

Yes. All existing analyses can be imported and changed in a newer version of the software.

Installation of AudaxCeph

This warning is displayed in most cases when Microsoft Visual Studio C++ 2015 Redistributable package is missing from your Windows OS. To fix this issue download the vc_redist.x86.exe package directly from Microsoft website using the link: https://www.microsoft.com/en-us/download/details.aspx?id=52685. If the issue persist after installation please contact us and we will help you to fix this issue.

This happens if MS XML Parser is not installed on your computer. Please download and install MSXML4 SP3 windows component by following this link to the Microsoft download page http://www.microsoft.com/en-us/download/details.aspx?id=15697.

Yes. We recommend not to install AudaxCeph in Program Files folder. Installing in Program Files folder might cause issues with the licence.

The database is an integrated part of AudaxCeph, so no separate installation of a database is required.

No. Administrator privileges are not needed for installing or running AudaxCeph.

Yes of course.

We officially do not support the use of virtual machine, although some combinations work perfectly.

Please let us know about your wishes and we will issue a merged license for your configuration.

Licensing of AudaxCeph

Contact us, so that we send you a new license file. you will then replace the corrupted licence file in your AudaxCeph installation folder (C:AudaxCeph by default) with a new one and activate the licence using the activation key you received when you purchased AudaxCeph.

We do not recommend storing the licence on network storage. The licence is an active part of the software and is frequently accessed and altered.

No. The licence can also be hosted on a computer running AudaxCeph.

No. Licenses purge automatically after exiting an application.

Yes. Any number of license servers can run on the local area network at the same time.

Yes. Internet connection is required for the time of registration. When the license is activated, AudaxCeph will normally work without an internet connection.

No. License file is encrypted. We strongly recommend not to open or save it with any kind of editor.

Audax will issue a new license for another computer.

Yes. License server has nothing to do with data storage. If a license server runs on computer 1, data can be stored on computer 2.

Yes. AudaxCeph licensing supports Virtual Private Networks. If it is connected to the license server over VPN it will run the same way as being connected locally.

If there is no free license on the license server (all licenses are used by someone else in the network), AudaxCeph will behave as a viewer. You will be able to see all the documents already created, but you will not be able to create new ones.

Yes. AudaxCeph employs concurrent floating license, which means that it can be run on every computer in the local area network. If one license is installed, one AudaxCeph can be run simultaneously, if two licenses are installed than two sessions can be run at the same time and so on.

Yes. AudaxCeph is licensed as a floating license. This means that you can run licensed number of AudaxCeph software at the same time. In you case you can run AudaxCeph on any computer in the network but only one simultaneously.